CCC 360 Automotive, a subsidiary of ConservClean Care Co. (collectively, "CCC 360 Auto," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our services (collectively, the "Services"). This Privacy Policy is intended to comply with applicable data privacy laws, including but not limited to the California Consumer Privacy Act ("CCPA"), General Data Protection Regulation ("GDPR"), and other U.S. federal and state privacy laws.
1. INFORMATION WE COLLECT
1.1. Personal Data
"Personal Data" refers to any information that can be used to identify you directly or indirectly. The types of Personal Data we collect may include:
- Contact Information: Name, email address, mailing address, phone number.
- Payment Information: Credit card or debit card number, billing address, and other financial information necessary to complete transactions.
- Vehicle Information: Vehicle make, model, year, VIN (Vehicle Identification Number), and service history.
- Account Information: Username, password, and preferences you provide when registering for our services.
- Communication Data: Information you provide when contacting us, including records of correspondence.
1.2. Automatically Collected Information
When you interact with our Services, we may collect certain information automatically through tracking technologies such as cookies, web beacons, and log files:
- Device Information: IP address, browser type, operating system, and other information about the device used to access our Services.
- Usage Data: Information about your interactions with our Services, such as pages viewed, links clicked, and other analytics.
1.3. Special Categories of Data
We do not intentionally collect sensitive or special categories of personal data (e.g., data relating to racial or ethnic origin, political opinions, religious beliefs, health, or biometric data), unless required by applicable law or with your explicit consent.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect for the following purposes:
- Performance of Services: To provide, operate, and maintain our Services, including the scheduling of vehicle services, repair, and maintenance.
- Transaction Processing: To facilitate payments for our products and services and manage billing.
- Communication: To communicate with you about your service requests, account, or inquiries via email, phone, or SMS.
- Marketing: To provide information about promotional offers, newsletters, and other marketing communications related to our products and services (you may opt-out at any time).
- Compliance with Legal Obligations: To comply with applicable legal obligations, law enforcement requests, and legal processes.
- Enhancement of Services: To improve, maintain, and develop our Services, including analyzing trends and user behavior.
- Security: To detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity.
### 3. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
#### 3.1. Service Providers
We may share your Personal Data with trusted third-party service providers that assist us in operating our business, conducting transactions, or providing specific services, such as:
- Payment processors
- IT and cloud service providers
- Marketing and advertising agencies
- Analytics providers
These third parties are contractually obligated to keep your Personal Data confidential and use it only for the purposes for which we disclose it.
3.2. Legal Compliance and Protection
We may disclose your Personal Data to third parties:
- To comply with legal obligations, such as responding to court orders, subpoenas, or other legal processes.
- To enforce our Terms and Conditions, or investigate potential violations.
- To protect the rights, property, and safety of CCC 360 Automotive, our customers, or others.
3.3. Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our business, your Personal Data may be part of the transferred assets. You will be notified via email or prominent notice on our website regarding any such change in ownership or control of your Personal Data.
4. DATA RETENTION
We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will delete or anonymize it in accordance with applicable law.
5. SECURITY OF YOUR INFORMATION
We employ commercially reasonable technical, organizational, and administrative measures to protect your Personal Data from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.
6. YOUR DATA PRIVACY RIGHTS
Depending on your jurisdiction, you may have the following rights regarding your Personal Data:
6.1. Access, Correction, and Deletion
You have the right to request access to the Personal Data we hold about you, to correct any inaccuracies, and to request deletion of your data, subject to certain limitations.
6.2. Data Portability
You may request that we provide your Personal Data in a structured, commonly used, and machine-readable format and transmit it to another controller where technically feasible.
6.3. Opt-Out of Marketing
You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
6.4. Do Not Track
We do not currently respond to "Do Not Track" signals from web browsers. For more information on how to manage cookies and other tracking technologies, please see Section 7 below.
6.5. Non-Discrimination
If you exercise your privacy rights under applicable law, CCC 360 Automotive will not discriminate against you by denying service, charging different prices, or providing a different level of service.
7. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to collect information and improve your user experience. Cookies are small data files stored on your device by your browser. You can configure your browser to refuse cookies or to alert you when cookies are being used. Please note that disabling cookies may affect your experience with certain features of our Services.
8. INTERNATIONAL DATA TRANSFERS
If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our Services, you consent to the transfer of your Personal Data to the U.S. and acknowledge that the data protection laws in the U.S. may be different from those in your country.
9. CHILDREN'S PRIVACY
Our Services are not intended for individuals under the age of 13. We do not knowingly collect Personal Data from children under 13. If you believe we have collected such information, please contact us so we can delete it.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with the "Last Updated" date reflected at the top. We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Continued use of our Services constitutes acceptance of any changes.
11. CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
CCC 360 Automotive, a ConservClean Care Co. company
Phone: (832) 443-2338
Email: privacy@ccc360auto.com